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For support, send an email to support@TCSsoftware.com. Send website updates to webupdates@TCSsoftware.com.
Software Updates Updates are made frequently. For brevity, we've omitted the more technical updates below.
06/13/2025
Empower Company-Based Members to Update Their Own Information
Our clients occasionally ask, “What are other organizations doing that we should consider?”
Our latest answer: Company Profiles—a powerful, custom-developed feature that allows company-based memberships to update their company-wide information, anytime.
You determine who has access to make updates. You determine what information may be updated. We build an easy-to-use form that empowers them to do it all in a single place.
It's a game changer!
Please call or text Kaylee or Pat at (614) 451-5010 to learn more.
Click HERE to learn more about how it has impacted one association >
05/21/2025
View Invoice > View G/L Details Faster
We recently discovered that the 'View G/L Details' function, when viewing an invoice, was taking a long time to display. So we researched this issue and resolved it. When selected, you should now see the G/L Details information much faster than before.
05/16/2025
Personalized Service Matters—Now More Than Ever
Recently, we had to switch payroll service providers—not by choice.
Our previous provider, a small company known for its high-touch, personalized service, sold its business to a well-known payroll company.
We had been a client since 2019 and valued the relationship. Even though our account representatives changed, we always had a dedicated contact. We had someone who knew us, understood our needs, and was just a quick phone call (or email) away.
Now? We have a list of toll-free numbers leading to offshore call centers. Each call means navigating an impersonal menu, re-explaining everything, and struggling through language barriers that make even simple conversations awkward.
The personalized service we relied on? Gone.
Sound familiar? By now we’ve all had experiences like this.
Why This Matters to You
We strive to be that small, high-touch provider for you—the one who answers your calls, responds to your emails, and genuinely knows you and your organization.
From time to time, a client gets enticed by the flashy marketing of our larger competitors. They make the switch, only to experience the same frustrations we just went through.
In fact, one former client is returning to us this quarter—(welcome back!). Another wants to, but after investing time and money in their new provider, the timing isn’t quite right.
Here’s Our Promise to You
We do what we do because we love helping to streamline your work. By making things less tedious, you can focus on serving your members and growing your association.
By keeping our client base small—hundreds, not thousands—we are able to provide the personalized service you want and deserve.
Almost all of our clients come to us through trusted referrals. If you know someone who values genuine, personalized support, please send them our way!
Thank you for your business.
Tom
Thomas C. Snide, President
03/20/2025
Expiring and Dropping Content Report Added
A new report has been added that alerts you to content that will soon drop from your website.
The report lists News Articles, Jobs, Links, and Ads that will drop in the next two months based upon their Drop From Headline Date and/or Expiration Date.
Once the Drop From Headline or Expiration dates have passed, these items will disappear from your website.This can lead to empty areas on your website. So this report helps to quickly identify them.
This report is automatically emailed to your System Administrator on the first day of every month.
You can run this report at any time by clicking the 'Email Expiring Content Report' button shown within the search window, when working with News, Jobs, Links or Ads.
If you need help recoding a large number of records, please contact us.
02/21/2025
ACH Payments Accepted
Did you know that you can pay your monthly TCS Statement of Services via ACH bank transfer?
Save the hassle of printing and mailing a check and instead pay online.
Please contact us for more details!
12/12/2024
View G/L Trans and View Invoices Are Now Faster
We have resolved the issue causing slow load times for the "View G/L" and "View Invoices" screens. You should now experience significantly faster display times, typically within two seconds.
To optimize performance further, we recommend filtering your results into smaller batches. For example, running the G/L for an entire year requires the system to process thousands of records. Selecting a smaller date range will expedite results. The same principle applies when working with invoices—filtering results enhances processing speed.
If you encounter any other performance issues, please let us know.
Our goal is to be the fastest association software available. A swift system saves you time and helps members find information quickly.
11/14/2024
Merge Contact Information When Creating Merge Invoices
When creating merge invoices, you can now use fields from Contact records to generate invoice charge line calculations (such as when generating dues invoices). For example, if one component of the dues was based upon the number of branches, you could have the system use the number of branches field to populate the quantity field, and the total extended cost would be automatically calculated for each member.
You can also merge in Contact fields to personalize the charge lines - or list information that you want members to review and verify. This is a good way to list Contact information on the invoice, in order to have members review its accuracy.
To learn more about this new feature, select the 'Create Merge Invoices' option from the Main Menu. Then, on the prompt screen, click the 'Click here to learn more' hyperlink near the top of the page.
11/13/2024
Show Contact Search Results on a World Map
You can now display Contact search results on a map. This allows you to visualize the geographic location of any group of selected Contacts based upon their primary address, or an address type that you specify. Simply go into the Work with Contacts function and search for Contacts. You will see a new button near the search results that says 'Display Results on Map'.
Use the mouse to drag and reposition the map, or the mouse wheel to zoom in and out.
As you hover over the location pointers on the map, the Contact's name and organization are shown. Click on a pointer and you will see more details about the Contact, including a hyperlink to jump to their Contact record. The email address is also hyperlinked, so that you can immediately draft an email message to the selected Contact.
Use the 'Customize' button at the top of the screen to filter records by membership status (paid/unpaid/inactive/new) - and to set other output options.
Use the 'Print' button at the top of the screen to print the map. Options under the 'Customize' button determine what is shown and printed.
10/29/2024
CE Transcripts Update
You can now include event-specific text on the CE Transcripts. This comes in handy when your members generate their own transcripts and you need event-specific text to print. For example, you might need to have something like "This event is approved for up to 12 continuing education credits. Approval #ABC-12345."
To set this up, simply enter the desired text on the first screen of the Event setup process.
Note that the text supports some basic HTML formatting. So you can use bold, underline and italic text.
10/01/2024
Credit Card Account Type and 4-Digit Account Number Added to Invoice Output
The credit card type and last four digits of the credit card number are now shown on the receipt transaction lines of the invoices. Prior to this change, it was necessary to click the 'Show Details' link to view payment details. The credit card type and four-digit suffix are also shown on the printed and emailed invoice receipt output as well.
As a reminder, for security reasons, the system does not store the full credit card account numbers, expiration dates or security codes.
08/21/2024
Performance-Tuning
While in general the WebSuite2 system is very responsive, we are aware there are times when it can be slow to respond. This has to do with how the database pre-loads in data before selecting and sorting it. (The first request is slow because it is loading in the data. Subsequent requests are fast, because the data is already loaded and available.)
We are working closely with the database experts at Amazon to fine-tune all of the settings and we have a multi-step process to determine to the best configuration. We expect to have this issue resolved by the end of this week. But we appreciate your patience in the meantime.
08/08/2024
Name Badge Format Added
A new name badge output format was added that uses the Avery 5163 (2" x 4") label forms. This form has two columns of five, peel and stick labels. This alleviates the need for name badge holders.
Upcoming Events
September 1, 2025
Labor Day - Office Closed
Office closed in observance of Labor Day.